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BurnSmart.com -
Frequently Asked Questions
Where are you guys located?
BurnSmart.com is located in Fullerton,
California. Our address is:
Precision Media (BurnSmart.com)
1201 South State College Blvd
Fullerton, CA 92831
Our cross streets are Orangethorpe and State
College.
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I'm trying to add an item to my shopping cart but I get the message,
"XXX could not be added."
What's
wrong?
The product you are trying to order is out of stock.
Do you guys take orders over the phone?
Yes, we certainly do. Just give us a call at (714) 447-9181 during
normal business hours (10AM - 6PM PST) and we'll be
more than happy to take your order over the phone. No answer? Just
leave us a message.
I got a coupon code by e-mail, how do I
redeem it?
Coupon codes can be entered at checkout. In the
checkout process, you will come across a
coupon
field. Enter your coupon code there. Remember, only one coupon
per order.
Do you guys provide tracking numbers?
Of course. Once your order is shipped out, you
will receive an e-mail with your tracking number. If you do not receive
this e-mail, you can always call us at (714) 447-9181.
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Does BurnSmart.com ship internationally?
Yes, we ship all over the world. Currently, all
international orders must be paid via wire transfer. If you'd like to
place an international order, please e-mail us at
info@burnsmart.com
How long does it take for my international
package to arrive?
Delivery time will depend on the method of
shipment you choose. Here is a basic break down of delivery times:
USPS Airmail: 7 - 16 business days
USPS Global Express Mail: 4 - 7 business days
UPS Expedited: 2 - 4 business days
UPS Express: 1 - 2 business days
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My drive is not listed on your compatibility
list, does that mean that it is not compatible with the 90min CD-RS?
There are thousands of drives on the market.
It's impossible for us to test ever single drive ever made for compatibility
if the 90Min CDR discs. The best way to test for compatibility is to
test the discs by purchasing a
10 pack tester.
I put the 90Min CD-Rs in my drive and my
software reads them as 702MB. Why?
90Min CD-RS are not your standard CDR disc.
Your software will not read the discs as being 90 minutes until the discs are
over-burned. Please see
http://www.burnsmart.com/90minutecdrinfo.html for more details.
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CD
DVD Duplication Equipment FAQ
1 to 3, 1 to 10, 1 to 5... What does that
mean?
When referring to
tower
duplicators "1" refers to the master drive (the drive which contains the
"master" disc with which you will be recording from) "3" refers to the number
of "slave" drives (the drive which contains the blank discs to record on).
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