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Return Policy


All returns must be made within 30 days of delivery. Returns of non-defective merchandise are subject to a 15% restocking fee.

We do not accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery.

  • Any items that have been opened (taken out of it's original packaging).

  • Any item that is not in its original condition, is damaged, or is missing parts.


  • Do you need to change/cancel an order that has not yet been processed?
    E-mail us with your subject heading "CHANGE/CANCEL AN ORDER". Please contact us immediately at 714.477.9181.  Do NOT e-mail us, we may not get to your e-mail in time.

    Did you receive a damaged or defective item?
    If you received a damaged or defective item, e-mail us with the subject heading "DAMAGED/DEFECTIVE ITEM". Include your order number and the number of items damaged/defective.


    Copyright ©2004-2005 BURNSMART.COM. All Rights Reserved For questions and comments please contact us

    >  Have questions about shipping? Check out our shipping policy

    >  Want to return an item? Check out our return policy

    >  We now offer shipping to Canada via USPS and UPS.

    >  We always love to hear from our customers. Please do not hesitate to e-mail us if you have any comments, suggestions, or complaints. We want to hear from you.

    >  Contact us

    >  Check out our Privacy Policy

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